Wednesday, April 16, 2008

I Hate Comcast.

You know, I should have known this would happen. I finally try to use the DVR to improve my quality of life (dramatic, yes) and it totally backfires on me!

Here's the deal - I like recording shows on my DVR but most of the time, I watch the show the same day and just use the DVR to fast forward through the commercials. But in the last couple of weeks, I've been trying to be good about limiting my TV watching during the week so that I could go to bed early instead (or catch up on my mags). I watch the important stuff (AI, The Office, etc.) and then just stock-pile my not-really-must-see-TV to save for a rainy day (or weekend).

I've been really good about this that today, I was thinking - wow, I've got a lot of good stuff saved on my DVR - I'll never have to watch live TV ever!

And then it happens. I get home and realize my cable box is frozen. Again. So I unplug, wait, and plug back in like I normally do. Only this time... there are NO DVR listings recorded. This has never happened before!

So I call Comcast, put them on speaker and wait. The Comcast dude explains that they had a virus in their server and that pretty much everyone in the bay area is screwed. Everyone's DVRs are wiped out. Permananently.

Oh, it pains me to think of all the good stuff I had saved:

- The awesome SYTYCD number from Idol Gives Back
- The entire last season of "My Boys"
- Xanadu (which I have on DVD but it's not the same)
- Last night's DWTS that I didn't get to finish
- Last night's AI that I wanted to watch again
- This past weekend's SNL with Ashton Kutcher which I also didn't finish
- A whole bunch of this season's "The Office" and "Jon and Kate plus eight" and "Lost"
- A "What not to wear" from this weekend that I started watching but didn't get to see the big finish!

I had a bunch of other stuff that isn't too painful since I'm sure it will be on again:
- Season Finale of Real Housewives of NYC (but I was hoping to watch it tonight!!!)
- Battlestar Galactica (I was thinking about jumping on the bandwagon)
- Season premiere of Work Out

OMG - I just realized that all my scheduled recordings are gone, too! That means I have to set all of them again??? Wow. What a big cluster-f***.

Did anyone else have this problem or was Mr. Comcast lying to me by saying it wasn't just me?

2 fascinating comment(s) from my friends:

John said...

I'll add it to the list. Reason #176 why I replaced all the Comcast DVRs in my house with TiVos.

comcastcares3 said...

Dear Pop Culture Addict,

I am sorry that you had this problem with your DVR recordings. Please allow me to look further into this for you. If you would like my assistance, kindly email me at We_Can_Help@cable.comcast.com providing your name, the service address, and the best number to reach you.

Again, I apologize for any inconveniences we may have caused and I look forward to better serving you in the future.

Kind Regards,
Melissa M.
Comcast Executive Offices
We_Can_Help@cable.comcast.com